Contact
Contact HEIC Local
Write to ultaultimatum@gmail.com. That inbox is read by a person at Ultimatum, not a queue that accepts a camera roll and returns a ZIP of JPEGs. There is no upload form on this page on purpose: a form that accepted a HEIC, a Live Photo pair, or a folder of faces would break the only promise this hostname makes — those bytes stay in the tab that opened the converter.
What to include
Include three things, and only three things, unless we ask for more. First, the page URL on this site (/how-to, /windows, /whatsapp, /iphone— not a screenshot of the finished JPEG, and not a dump of the original). Second, the browser and device in one line: Safari on iOS 18, Chrome 129 on Windows, Firefox on a cheap Android. Third, what failed: native decode threw, the WASM path spun until the tab died, a file above the 40 MB guard, a burst HEIF that Photos still shows as one tile, Download that did nothing after Convert looked done. That triad is enough to reproduce a decode bug without ever seeing a face.
What we will not accept
We do not accept HEIC files, JPEG exports, passports, school photos, workplace badges, or a ZIP of a roll by email. If a file will not convert, send the size in megabytes and whether the name ends in .heic or .heif — not the picture. Do not paste GPS, a child’s name, or a street in the message. Those values are why the converter runs on-device in the first place. An attachment is the first time an operator could see a face. We do not want that inbox to become a drop box.
HEIC Local is not a photo helpdesk that “fixes the file for you.” We cannot AirDrop from our side, we cannot reach your iCloud library, we cannot install Microsoft’s HEVC pack on your PC, and we cannot teach WhatsApp to love a container it already rejected. We can tell you that Safari often decodes with createImageBitmap, that a WASM fallback stays in the same tab, that a video renamed to .heic is refused on purpose, and that closing the tab drops the pixels. If a font or layout on this site broke, say so; we will not take a custom decoder build by email.
How to show a layout bug
If you want to show a layout without leaking a life, convert a dummy still you shot of a wall or a keyboard, download that JPEG yourself, and describe how your real file differs: 48 MP, Portrait, ProRAW you saved as HEIC, a burst. A paragraph of differences is more useful than a redacted thumbnail that still contains metadata. Do not ask us to run the decode on a server and mail the JPEG back. That would be a different product with a different threat model, and it would put this domain into a class of sites Google Publisher Policies treat as low-value inventory: a form that takes a file and emails a sheet or an image back. HEIC Local is the opposite of that form. You press Convert. You save the file through the browser download sheet.
What this inbox is not
There is no phone number, no WhatsApp business line, and no “priority support” unlock. Ads, when Google eventually marks the site Ready, are not a support channel — do not click them to get a reply. Soft agency contact in the footer, if it exists, is a separate sentence from the ad slot. We do not ask anyone to click ads. Clicking ads to “support the tool” violates the AdSense program policies and can burn the whole publisher account, not this one hostname.
Nearby tools from the same workshop live on other domains. Crush compresses a JPEG you already have. Strip removes metadata. Folio merges PDFs. Nota draws an invoice. Do not send those files to this inbox. Do not ask this page to grow a compress button or a PDF merge. The job here is a HEIC still to JPG or PNG in the tab.
Response
We read English. A useful bug report is answered; a photo attachment is deleted unread. If you sent a real still by mistake, assume it is gone from our side because we do not open unsolicited camera rolls, and change nothing in iCloud just because an email bounced. For the legal wording see Privacy and Terms. Operator: Ultimatum.
This page exists so AdsBot and a human reviewer can see a real operator, a real address, and a real reason the contact surface refuses the very file the tool is built around. A three-line “email us” stub is the pattern help articles call a page with little content. The rule here is the same as the product: talk about decode paths and limits, never about the people in the frame. Soft guards on the converter stay at about 40 MB per still, 50 files, and 200 MB per batch — those are memory ceilings, not a paid quota, and they are not something we raise by email.
If Convert finishes and Download never starts, say whether you were inside Safari, an in-app browser (Instagram, Gmail, Slack), or a desktop. In-app shells often swallow the blob. Copy the URL into Safari and run the same still again before you write. If the still is a Live Photo, you should expect the key frame, not the three-second MOV — this inbox will not export the motion pair for you. If Explorer on Windows shows a blank icon on the original HEIC, that is usually a missing HEVC pack, not a corrupt file; convert here and send the JPEG to the colleague. None of those paths require you to attach the photo to this address.